FAQs

Q 1. What’s happening with the RealQuest home page?

Q 2. How does the new home page impact current subscription?

Q 3. Why are we re-branding the “old” RealQuest application to Pro™?

Q 4. What’s being offered on the new consumer site?

Q 5. What about the investor application?

Q 6. Can current Professional customers use the consumer site?

Q 7. Where does your data come from?

Q 8. The information you show for my home is wrong, can I change it?

Q 9. How do you come up with the estimated value?

Q 10. Is your value estimate an appraisal?

Q 11. How is your data different from the other sites?

Q 12. What does the padlock symbol mean?

Q 13. Why do some fields on the report show as Unavailable?

Q 14. How long will the report be available for me to view or print?

Q 15. How does the new consumer product differ from RealQuest Pro?

Q 1. What’s happening with the RealQuest home page?

The RealQuest home page has been re-designed to support the needs of our growing customer base, including home buyers, sellers, owners, investors, and of course, our current Professional customers.
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Q 2. How does the new home page impact current subscription?

It doesn’t. The customer login and RealQuest application remain unchanged. The new home page simply provides new content and a jumping off point for consumers to try our new property search website,. as well as the opportunity for our current pro users to connect with consumers in the near future.
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Q 3. Why are we re-branding the “old” RealQuest application to Pro™?

The plan is that www.realquest.com will become a single destination for real estate information and services for anyone, whether a consumer or professional. The name RealQuest will refer to the destination, while each unique application or offering will have its own branding, such as RealQuest Pro or RealQuest Investor™.
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Q 4. What’s being offered on the new consumer site?

Consumers can search for an address or area and view detailed information about properties displayed on a map. In addition to estimated value and basic property characteristics, consumers can choose to purchase a property detail report.
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Q 5. What about the investor application?

We are in the process of developing a subscription site that focuses initially on foreclosure investors. RealQuest Investor will offer searches and detailed information about properties in various stages of the foreclosure process. More details will follow as we get closer to the release date.
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Q 6. Can current Professional customers use the consumer site?

While anyone can search an address or area from the new RealQuest home page and purchase a property detail report, existing customers should know that the site is designed for non-professional users. For example, search options are limited and do not include owner name or APN. In addition, just the single report is available, and certain information has been redacted for privacy reasons. Lastly, the consumer site only enables purchases with a credit card at a fixed price. Therefore, no invoicing or volume discounts are available as they would be on the Pro site.
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Q 7. Where does your data come from?

RealQuest is a service of First American CoreLogic, America's largest provider of advanced property and ownership information, analytics and services. Our data is the difference:

• 140+ million properties in over 3,000 counties covering 99% of the US population
• 4.5 million transactions per month
• 500 million historical transactions
• 3.5 billion document images
• Foreclosures, liens and judgments

With more than 600,000 users nationwide, First American CoreLogic products are used by businesses to improve customer acquisition and retention, detect and prevent fraud, improve mortgage transaction cycle time and cost efficiency, measure the value of residential and commercial properties, identify real estate trends and neighborhood characteristics, track market performance and increase market share. More information can be found on the Internet at www.facorelogic.com
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Q 8. The information you show for my home is wrong, can I change it?

For a variety of possible reasons, the data we receive from the county about a property may be incorrect or incomplete. To make corrections about your home and update the estimated value based on the new information, just click on the Home Facts tab and enter the correct information. The estimated value will automatically update.
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Q 9. How do you come up with the estimated value?

The estimated value is generated by a proprietary computer score derived from publicly available property records and certain other data elements.
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Q 10. Is your value estimate an appraisal?

No. For a more precise and comprehensive evaluation of the market value of your home, you should contact a real estate agent or engage the services of a licensed professional appraiser.
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Q 11. How is your data different from the other sites?

Underwriting a loan or appraising a home requires rock solid data. The Property Detail Report available for purchase on this site is the same version of one used by thousands of our mortgage and real estate customers every day. What you see in the report is exactly what lenders and real estate agents see. Isn’t it worth spending a few dollars to get the best, most reliable information available about such an important investment?Underwriting a loan or appraising a home requires rock solid data. The Property Detail Report available for purchase on this site is the same version of one used by thousands of our mortgage and real estate customers every day. What you see in the report is exactly what lenders and real estate agents see. Isn’t it worth spending a few dollars to get the best, most reliable information available about such an important investment?
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Q 12. What does the padlock symbol mean?

The padlock represents premium data available for purchase. When you buy the report, the padlocks disappear and all of the fields are visible.
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Q 13. Why do some fields on the report show as Unavailable?

The completeness of data on a property varies by county, so we show you upfront what’s available and what’s not. We believe you should make your purchase decision based on a real understanding of what information you’ll see.
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Q 14. How long will the report be available for me to view or print?

Purchased reports are available for a period of 30 days.
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Q 15. How does the new consumer product differ from RealQuest Pro?

Click here to view a chart comparing the different RealQuest offerings
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